Returns Policy

If for any reason you are not totally satisfied with any product that you have purchased, you may return the item to us in its original condition within 10 days of receipt and we will replace it or refund the purchase price.

We will accept returns within 10 days of receipt provided all returned items still have tags attached (we strongly recommend that customers check items thoroughly upon delivery before removing any tags and disposing of any original packaging). Footwear must be returned with its original designer packaging - footwear returned without its original designer packaging will not be accepted. Please note that any items bought from the Outlet or Specials Sections will not be refunded.

All returned items will be subject to a quality check and must not be worn, damaged or washed in any way. Items that do not pass the quality check will be returned to you and will not be exchanged, credited or refunded.

stylegrace.co.nz must receive the item(s) within 10 days of the date or arrival with you – items outside if this time frame will be accepted at the discretion of stylegrace.co.nz and can only be refunded as a store credit. 

If you wish to exchange an item for another size or colour we will do so subject to stock availability. Alternatively you may select another item or request a refund. Refunds will be processed within 7 days of receipt of the returned item following a quality control check. Refunds will only cover the ticket price of the item(s), unfortunately shipping costs/postage charges will not be refunded.

If you are returning an item for an exchange (i.e. the same style is being changed for another size or colour), you will not be required to pay for standard delivery on the outgoing parcel if the original order was $200 or more. All other returns/reorders will be charged delivery again based on your preference.

 

Returns Procedure 

We will accept returns within 10 days of receipt provided all returned items still have tags attached (we strongly recommend that customers check items thoroughly upon delivery before removing any tags and disposing of any original packaging). Footwear must be returned with its original designer packaging - footwear returned without its original designer packaging will not be accepted.

Please note that items purchased from The Outlet or Specials Section cannot be returned for refund.

Items must not have been worn, washed or damaged in any way and will be subject to a quality check upon receipt back into our warehouse. Items that do not pass the quality check will be returned to you.

Package the item(s) up that you wish to return, in the original designer packaging where possible, and post/courier back to us at

Web Returns
Style & Grace
58 Mountain View Rd
Dalefield 
Queenstown 
9317
New Zealand
To avoid delays and fees from customs please write "gift" on the consigment note and NCV under the dollar value.

We will exchange an item for the same in a different size or colour, subject to availability. Exchanged items can only be dispatched after the returned item(s) have been received and the item(s) have undergone a quality control check.

Refunds will be made to you within 7 days of receipt of the item(s) in our Queenstown Wharehouse subject to a quality control check.